Specialist App/Prod Support
- ATT Communication
- 5 - 10 years
- Hyderabad
- 3 months ago
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Job Description
- Should have Production Operations experience (specially handling production environment) 5-10 years.
- Experience on Ticketing tools like JIRA/ServiceNow/AOTS etc. is a must.
- Effective communication skills; verbal, non-verbal and written.
- Experience with Generative AI Production Support and responsible for the ongoing maintenance, monitoring, and support of generative AI systems in production.
- Provide technical support to users of generative AI systems.
- Assist with user training and onboarding for new AI tools and features
- This role ensures the stability, performance, and reliability of AI models and infrastructure, addressing any issues that arise promptly and effectively.
- Experience with monitoring tools and platforms (e.g. Grafana).
- Integrate AI models into existing systems and workflows.
- Deploy AI models on Azure cloud infrastructure.
- Automate deployment processes using CI/CD pipelines.
- Strong knowledge of Azure cloud, Open AI and Python.
- Familiarity with containerization technologies (e.g., Docker, Kubernetes).
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Ability to work in a fast-paced, dynamic environment.
- Good understanding and exposure to Agile framework.
- Should be responsible to provide technical support, administrative support and troubleshoot the issues for the day-to-day operations. Should be able to resolve the technical issues to meet the SLAs.
- Should also be responsible for monitoring the systems, providing technical assistance, managing incidents, and ensuring efficient workflows.
- Providing 24 7 operational support to all production practices on holidays and weekends.
- Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets.
- Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
- Acting as the point of contact for the data warehouse production eco system
- Candidate should enhance the quality by value adds, automation, optimization etc.
- L2 support manages the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: ATT CommunicationLocation(s): Hyderabad
Keyskills: cd continuous integration kubernetes python operational support ticketing tools microsoft azure azure cloud docker production support technical support servicenow ticketing grafana incident management writing agile communication skills jira
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ATT Communication
ATT Inc. (originally the American Telephone and Telegraph Company) is an American multinational telecommunications. It is the worlds largest telecommunications company and the largest provider of mobile telephone services in the U.S.
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