Welcome Fresher's || Customer Support -Backend Operation (Non _Voice)-
- Teleperformance (TP)
- 0 - 2 years
- Mumbai
- 3 months ago
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Job Description
Dear Candidate ,
Greetings for the day
Congratulations! We are pleased to inform you that you have been shortlisted with us at Teleperformance India .
I hope this message finds you well. I am delighted to inform you about an exciting opportunity with Teleperformance, a prestigious French-based multinational corporation. Please let me know if you are interested in pursuing this opportunity or if you would like more information
Job Title: Customer Support Representative -NON VOICE
Location: Mumbai -Malad
Experience: 0-1 Year
Job Type: Full-Time
Job Summary:
We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.
Key Responsibilities:
- Respond to customer email, or chat in a timely and professional manner.
- Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
- Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
- Record all customer interactions in the system, ensuring accurate and up-to-date information.
- Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
- Offer product or service recommendations to customers based on their needs and inquiries.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Participate in training sessions to improve customer service skills and product knowledge.
- Assist in maintaining knowledge base articles or customer service documentation for future reference.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: FreshersContact Details:
Company: Teleperformance (TP)Location(s): Mumbai
Keyskills: Non Voice Email Support Customer Support Customer Service Typing Speed Non Voice Process International Non Voice Chat Support Bpo Non Voice Chat Process
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