Sap Basis - It Business Services Senior Consultant
- SAP
- 6 - 11 years
- Noida, Gurugram
- 3 months ago
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Job Description
We help the world run better
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for youConstant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for youConstant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What youll do
This is your opportunity to take a client leadership role in delivering transformative cloud solutions for our clients as a Senior BASIS Customer Service Manager in SAP Enterprise Cloud Services (ECS). This position is designed for an experienced professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery.
As a Senior BASIS Customer Service Manager, you will not only guard the successful delivery of tailored SAP Enterprise Cloud Services but also play a pivotal role in shaping client strategies and mentoring junior team members. Your expertise will be instrumental in SAP s mission of enabling digital transformation for businesses worldwide.
Your key responsibilities include:
- Leading strategic client engagements and acting as the primary point of contact for high-priority issues.
- Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals.
- Driving innovation by offering expert guidance on SAP technologies and solutions.
- Overseeing the delivery of complex SAP cloud solutions, ensuring excellence in execution and client satisfaction.
- Collaborating with cross-functional teams to design, implement, and optimize service delivery processes.
What you bring
As our ideal candidate, you bring:
- A minimum of 6+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery.
- A proactive, results-oriented personality complemented by strong interpersonal skills
- Advanced knowledge in IT/cloud services , with specific expertise in SAP Basis, ITIL frameworks, and ticketing systems.
- Proven skills in escalation management , stakeholder engagement, and contract management.
- Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios.
- Outstanding communication skills in English (German is a plus).
- A Bachelor s degree or higher in a technical or business-related field (preferably in Computer Science, Engineering, or IT Management).
You will stand out if you also demonstrate:
- Experience in leading international and multicultural teams.
- ITIL certification
Meet your team
Join a high-performing and supportive team that thrives on collaboration and innovation. Our team fosters a culture of trust and mutual respect, celebrating milestones and encouraging continuous development. This is your chance to make a significant impact in one of the world s largest private cloud services environments
We win with inclusion
. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: . For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. . Successful candidates might be required to undergo a background verification with an external vendor.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Noida, Gurugram+ View Contact
Keyskills: Computer science Ticketing SAP Contract management SAP Basis German Customer service IT management Information technology Analytics
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