Job Description
An Adobe Support is a technical role responsible for Tier 1 Support using Adobe Experience Cloud products Their responsibilities typically span architecture solution design integration governance and technical leadership Heres a breakdown of the key roles and responsibilities
Responsibilities
1-Tier 1 Support
a-Good experience on Adobe Campaign Standard
b-Basic understanding of Integration data design and web technologies
c-Handson with programming SQL
d-Must be well acquainted with Adobe Campaign Standard for supporting Emails Push notifications SMS integrations
e-Exposure to integrations with other Adobe Marketing Cloud platforms like Adobe Experience Manager AEM
f-Focuses with due diligence on the design documentation peer reviews and best practices
g-Work closely with Product Owners to understand functional requirements and help shape them up into technical specification
h-Good communication skills
i-Experience in working with the customer directly and deliver with high quality
j-Good in analysis and debugging
2-Platform Expertise
Deep knowledge of at least one or more Adobe products
oAdobe Analytics for customer behavior insights
oAdobe Target for personalization and testing
oAdobe Campaign for multichannel marketing
oAdobe Workflow configurationbuilding framework
oAdobe Audience Manager
oAdobe 1DS
Skills

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