Branch Operations Manager-branch Banking-service
- Kotak Mahindra Bank
- 5 - 10 years
- Mohali, Chandigarh
- 5 months ago
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Job Description
This is a great opportunity to work in a dynamic and fast-paced environment and be a part of our successful and growing organization. The role demands strong leadership skills and a customer-centric approach, managing the overall operations of the branch and driving the team to enhance the customer experience.- Graduate/Post-Graduate in any discipline with good academic records.
- Minimum 5 years of experience in a managerial role, preferably in the banking sector.
- Strong leadership qualities and a customer-centric approach are essential.
- Excellent communication, interpersonal, and analytical skills.
- Ability to work independently and manage multiple tasks.
- Sound knowledge of banking operations and procedures.
- Manage the day-to-day operations of the branch, including supervision of customer service and sales activities.
- Ensure smooth and efficient branch operations, maintaining high standards of customer service and compliance.
- Lead and motivate the branch team, fostering a collaborative and customer-focused culture.
- Monitor and enhance operational efficiency, implementing best practices and process improvements.
- Responsible for the branch's financial performance, including budget management and expense control.
- Conduct regular training and development initiatives to uphold service standards.
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Branch Operations ManagerEmployement Type: Full timeContact Details:
Company: Kotak Mahindra BankLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Analytical skills Branch banking Branch operations Banking operations Expense control Budget management Customer service Training and Development Customer experience Operations
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