International Chat process
- IntouchCX
- 0 - 4 years
- Hyderabad
- 3 months ago
- Email to a friend
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Job Description
Role & responsibilities
We are hiring Customer Support Executives for our International Chat Process team. This is a non-voice process focused on assisting global customers through live chat and email support. If you have strong communication skills, good typing speed, and are ready to start immediately, wed love to hear from you!
Key Responsibilities:
- Handle customer queries and concerns via chat and email.
- Provide accurate, valid, and complete information by using the right tools and resources.
- Follow communication procedures, guidelines, and policies.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Resolve product or service issues by clarifying the customers complaints and providing appropriate solutions.
- Meet individual/team KPIs and service levels.
Eligibility Criteria:
- Education: Minimum 10+2 / Graduate not required
- Experience: Freshers and candidates with up to 6 months of experience in international chat support preferred.
- Typing Speed: Minimum 30 - 35wpm with good accuracy.
- Communication Skills: Strong written English with grammar proficiency.
- Others:
- Willing to work in night shifts (rotational).
- Must be able to join immediately.
- Comfortable with non-voice (chat/email) process.
- Two-way cab facility available within a 25km radius from the office.
What We Offer:
- Competitive salary and performance-based incentives..
- Free transportation (two-way cab within 25km).
- Opportunity to work with a global team and grow in the BPO industry.
- Friendly and supportive work environment.
Preferred candidate profile
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Chat Support International Chat Process Chat Non Voice
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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