Sales Operations Analyst
- Sophos
- 2 - 3 years
- Remote
- 3 months ago
- Email to a friend
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Job Description
- Assist Sales with quoting, information inquiries, and support opportunity updates and closures.
- Ensure Support SLAs are met, and cases issues are resolved within a timely manner with clear communications back to the case submitter.
- Maintain data quality for all case related transactions and assist with data clean up when required.
- Identify opportunities for process improvement and be involved in testing and roll-out of improved methods and tools.
- Work closely within the regional team and alongside the Operations Manager to ensure alignment on process, policy, and procedures.
- Cultivate relationships with key departments, including but not limited to Sales, Deal Registration Support, Sales Operations teams, Partner Care and Support,
- Position requires working US Time Zone
- 2 3 years experience with Sales Operations in IT/ Software Industry
- Experience with Salesforce CRM, analysis, and communications with various stakeholders
- Has good MS office skills or similar package
- Ability to work effectively in a fast-paced, high energy, team-oriented environment
- Ability to multi-task and perform effectively under pressure
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Operations / EnablementEmployement Type: Full timeContact Details:
Company: SophosLocation(s): Remote
Keyskills: operations management project management data analysis mis reporting team management process improvement sales sales operations salesforce crm salesforce data quality operations incident management closure slas reporting communication skills crm
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