Sap Basis Project Manager
- NTT DATA
- 8 - 12 years
- Pune
- 3 months ago
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Job Description
Role & responsibilities
Job Title: vASM Application Service Manager
Location: SAP Pune/Remote
Experience Required: 8+ Years
Job Summary:
SAP Pune is seeking a dynamic and motivated professional to join our team as a Application Service Manager. This role requires hands-on experience in SAP technologies, strong project and stakeholder management skills, and the ability to lead transition teams supporting global customers. The ideal candidate will have a proactive mindset, strong leadership capability, and a passion for customer excellence.
Key Responsibilities:
- Manage multiple global customer throughout customer lifecycle adhering to contract and SLA requirement while maintaining high quality of services
- Coordinate with internal and external stakeholders including infrastructure teams, and global customer teams.
- 5+ years of hands-on experience in at least one SAP Solution Area (e.g - S/4 Hana FI, MM, SuccessFactors, SAP Basis, BTP)
- Experience in leading (global) teams as Project Manager and proactively identify risks, propose mitigation plans, and drive continuous improvement and innovation.
- Ensure seamless customer onboarding and operational readiness.
- Handle management reporting and contribute to strategic initiatives for leadership and supplier engagement.
- Act as a single point of contact for customers, driving communication, escalation management, and customer satisfaction.
- Lead workshops and presentations for customers and suppliers to position SAP Service Packages and deliver value.
- Be flexible to work across different time zones and occasionally during weekends or off-business hours.
Mandatory Skills & Experience:
- 57 years of total experience in SAP Service Management or Project Management.
- Minimum 3+ years of experience in leading teams in a global setup or project environment.
- Knowledge of at least one SAP Solution Area (e.g., S/4 HANA FI, MM, SuccessFactors, BTP).
- Proven track record in end-to-end IT Project Management for global customers.
- Deep understanding of SAP technologies, service delivery, and managed services.
- Strong command over management reporting, risk mitigation, and escalation handling.
- Experience working with global stakeholders across industries.
Personal Attributes:
- Strong leadership and team management skills.
- Excellent written and verbal communication.
- Customer-oriented with a solution-driven approach.
- Strong analytical thinking, attention to detail, and project management skills.
- Highly proactive, with a get-it-done attitude.
- Flexible and adaptable to changing business needs and time zones.
Education Requirements:
Bachelor's degree in IT, Engineering, Computer Science, or related field.
Masters degree / MBA from a reputed institute is preferred.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full timeContact Details:
Company: NTT DATALocation(s): Pune
Keyskills: Escalation Management Project Management SAP Basis Client Facing Stakeholder Management
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