Field Service Technician
- Ford
- 5 - 10 years
- Chennai
- 3 months ago
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Job Description
Key Roles and Responsibilities and Skill of Position
- Perform advanced diagnostics, repair, and maintenance on Ford vehicles to OEM standards.
- Dismantle, inspect, repair, and assemble engines and transmissions/gearboxes with precision.
- Conduct advanced electrical and electronic diagnostics, tracing faults and resolving complex issues.
- Triage and resolve technical concerns with clear root-cause analysis and corrective action plans.
- Handle warranty-related queries: verify concern and cause, capture DTC and evidence, prepare accurate documentation, and liaise with warranty/admin teams for approvals in line with Ford policies.
- Utilize Ford ESST/SST and associated diagnostic platforms efficiently and safely.
- Document work performed, diagnostics, and parts used in line with Ford processes and dealership standards.
- Liaise professionally in English with Australian dealership teams for technical escalations and updates.
- Support road tests, quality checks, and final delivery inspections.
- Mentor junior technicians and contribute to a safe, clean, and organized workshop.
- Adhere to safety, environmental, and compliance standards.
- Knowledge of vehicle modules is important for both retrieving Data Identifier (DID) information and conducting programming tasks
Key Skills:
- Experience with Ford diagnostic software and systems (e.g., IDS, FDRS, OBD-II workflows).
- Familiarity with Ford service information portals and technical service publications.
- Prior experience preparing and validating warranty claims in a dealership/service environment.
- Ford Information systems- PTS,GTAC, Servis2,
- Computer literate Word, Excel, Outlook, PowerPoint.
- Ability to work under pressure in difficult environments and different time zone.
Education Qualification Diploma or bachelor s degree or master s degree in mechanical,
Automobile.
- No. of Years of Experience Minimum 5 years of hands-on experience working specifically
-
on Ford vehicles.
Level 3 Master Technician certification (Ford) or Ford T Champ
credential (required).
.
Professional Exposure
(Technical Skills)
- Should have worked as Service Technician, Dealer Shop Floor Experience is must, Dealer Diagnostic Engineer, expertise in engine and transmission/gearbox dismantling and assembly. Strong knowledge of automotive electrical systems, diagnostics, and fault-finding.Demonstrated experience using Ford ESST/SST.
- Valid passport is must, no any medical issues, police criminal cases are mandatory.
- Work place is Chennai location till travel start to overseas.
- Should be willing to work any extreme weather conditions.
- Good in MS office files, Communication, and interpersonal skills
- Work well under pressure and highly achievement oriented,
- Ability to develop open and cooperative relations with internal and external teams.Work may involve overtime or shift flexibility to meet operational needs.
Job Classification
Industry: AutomobileFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: FordLocation(s): Chennai+ View Contact
Keyskills: Root cause analysis Interpersonal skills Claims Diagnostics Shop floor MS Office Operations Automotive PTS Electricals
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