Spot offers with Infosys Uk shift salary upto
- Infosys BPM
- 0 to 4 Yrs
- karnataka
- 3 months ago
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Job Description
- As a Customer Service Representative at our company, you will be part of a team that is committed to providing exceptional customer service and fostering a workplace culture that values diversity and teamwork. Key Responsibilities: - Manage customer calls efficiently to address inquiries and concerns. - Provide top-notch customer service by actively listening, understanding issues, and offering appropriate solutions. - Maintain accurate records of customer interactions using CRM software. - Collaborate with internal teams to resolve complex customer issues requiring escalation. - Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Qualifications Required: - Freshers salary: 30k - Experienced: 7.5 lks Required Skills: - Strong communication skills. - Ability to empathize with customers. - Proficiency in using CRM software. Preferred Skills: - Previous experience in customer service. - Strong problem-solving abilities. Our company is an equal opportunity employer committed to promoting diversity and inclusivity in our recruitment processes. If you have any further inquiries or wish to apply for this position, please reach out to: - Anusha at hidden_mobile - Suman at hidden_mobile - Pooja at hidden_mobile,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Spot offers with Infosys Uk shift salary uptoContact Details:
Company: Infosys BPMLocation(s): Karnataka+ View Contact
Keyskills: Strong communication skills
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