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Big Data Application Support Engineer @ Aditya Birla Sun Life

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 Big Data Application Support Engineer

Job Description

    As a Problem Analyst in this role, you will be responsible for: - Analyzing and solving problems at their root, while understanding the broader context of issues. - Establishing, meeting, and monitoring SLAs for support issues in collaboration with other teams. - Interfacing with customers to comprehend their requirements and delivering comprehensive data solutions. - Tackling multiple potential courses of action in a high-ambiguity environment using quantitative analysis and business judgment. - Addressing and effectively managing sensitive issues, as well as handling escalations from business teams. - Building and nurturing internal relationships with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to swiftly identify, report, and resolve issues. Your qualifications for this role include: - Strong interpersonal skills with a focus on customer success, displaying patience and maintaining composure under pressure when resolving real-time customer issues. - Excellent written and verbal communication skills, with the ability to present complex technical information clearly and concisely to various audiences, including non-technical individuals. - Experience working with Big Data technologies such as Kafka. - A degree in BTech/Bachelors in CS/IT or a related field.,

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Big Data Application Support Engineer

Contact Details:

Company: Tranzmeo
Location(s): All India

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Keyskills:   Kafka

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Aditya Birla Sun Life

Aditya Birla Capital is a part of the Aditya Birla Group, a US$ 48.3 billion Indian multinational, in the league of Fortune 500. Anchored by an extraordinary force of over 120,000 employees, belonging to 42 nationalities, the Aditya Birla Group operates in 34 countries across the globe. Formerly k...