Quality Control Inspector
- Tint Tone & Shade
- 1 to 5 Yrs
- All India
- 3 months ago
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Job Description
- As a Quality Analyst at Teleperformance, your main responsibility will be to monitor and evaluate the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) to ensure accuracy and adherence to quality standards. You will document quality issues and performance measures for management review and provide information to assist in the feedback and formal education process of individuals on the phone. Key Responsibilities: - Monitor and evaluate the quality of customer interactions (calls, emails, chats) - Document quality issues and performance measures for management review - Provide feedback and education to individuals to improve performance - Work independently within set frames and follow established standards - Share best practices and develop relevant solutions - Continuously improve day-to-day activities and processes - Serve as a formal team leader for junior co-workers and set operational objectives Qualifications Required: - Professional/university degree - Approximately 1-2 years of practical professional experience in a related area Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. They value their employees" development, support their goals, and celebrate their accomplishments. Teleperformance is committed to providing a workplace that promotes happiness, a healthy work-life balance, inclusion, and diversity. They are an Equal Opportunity Employer and provide accommodations for individuals with disabilities during the application process.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Quality Control InspectorContact Details:
Company: DIBS India IntelenetLocation(s): All India
Keyskills: Monitoring Evaluation Inbound Calls Customer Contact Quality Standards Documentation Feedback Education Process Team Leadership Quality Analyst
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