Lead II - Software Engineering
- UST
- 7 - 9 years
- Bengaluru
- 3 months ago
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Job Description
Role Proficiency:
Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution.
Outcomes:
- Interpret the application feature and component designs to develop the same in accordance with specifications.
- Code debug test document and communicate product component and feature development stages.
- Validate results with user representatives integrating and commissions the overall solution.
- Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts
- Optimises efficiency cost and quality.
- Influence and improve customer satisfaction
- Influence and improve employee engagement within the project teams
- Set FAST goals for self/team; provide feedback to FAST goals of team members
Measures of Outcomes:
- Adherence to engineering process and standards (coding standards)
- Adherence to project schedule / timelines
- Number of technical issues uncovered during the execution of the project
- Number of defects in the code
- Number of defects post delivery
- Number of non compliance issues
- Percent of voluntary attrition
- On time completion of mandatory compliance trainings
Outputs Expected:
Code:
- Code as per the design
- Define coding standards
templates and checklists - Review code - for team and peers
Documentation:
- Create/review templates
checklists
guidelines
standards for design/process/development - Create/review deliverable documents. Design documentation
requirements
test cases and results
Configure:
- Define and govern configuration management plan
- Ensure compliance from the team
Test:
- Review/Create unit test cases
scenarios and execution - Review test plan created by testing team
- Provide clarifications to the testing team
Domain relevance:
- Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client
- Learn more about the customer domain and identify opportunities to provide value addition to customers
- Complete relevant domain certifications
Manage Project:
- Support Project Manager with inputs for the projects
- Manage delivery of modules
- Manage complex user stories
Manage Defects:
- Perform defect RCA and mitigation
- Identify defect trends and take proactive measures to improve quality
Estimate:
- Create and provide input for effort and size estimation and plan resources for projects
Manage knowledge:
- Consume and contribute to project related documents
share point
libraries and client universities - Review the reusable documents created by the team
Release:
- Execute and monitor release process
Design:
- Contribute to creation of design (HLD
LLD
SAD)/architecture for applications
features business components and data models
Interface with Customer:
- Clarify requirements and provide guidance to Development Team
- Present design options to customers
- Conduct product demos
- Work closely with customer architects for finalizing design
Manage Team:
- Set FAST goals and provide feedback
- Understand aspirations of the team members and provide guidance
opportunities
etc - Ensure team members are upskilled
- Ensure team is engaged in project
- Proactively identify attrition risks and work with BSE on retention measures
Certifications:
- Obtain relevant domain and technology certifications
Skill Examples:
- Explain and communicate the design / development to the customer
- Perform and evaluate test results against product specifications
- Break down complex problems into logical components
- Develop user interfaces business software components
- Use data models
- Estimate time and effort resources required for developing / debugging features / components
- Perform and evaluate test in the customer or target environments
- Make quick decisions on technical/project related challenges
- Manage a team mentor and handle people related issues in team
- Have the ability to maintain high motivation levels and positive dynamics within the team.
- Interface with other teams designers and other parallel practices
- Set goals for self and team. Provide feedback for team members
- Create and articulate impactful technical presentations
- Follow high level of business etiquette in emails and other business communication
- Drive conference calls with customers and answer customer questions
- Proactively ask for and offer help
- Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks.
- Build confidence with customers by meeting the deliverables timely with a quality product.
- Estimate time and effort of resources required for developing / debugging features / components
Knowledge Examples:
- Appropriate software programs / modules
- Functional & technical designing
- Programming languages - proficient in multiple skill clusters
- DBMS
- Operating Systems and software platforms
- Software Development Life Cycle
- Agile - Scrum or Kanban Methods
- Integrated development environment (IDE)
- Rapid application development (RAD)
- Modelling technology and languages
- Interface definition languages (IDL)
- Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved
Additional Comments:Genesys Cloud IVR developer - 10+ years in IVR technologies, expertise in Google/Lex/Genesys native bots Key Responsibilities: Design, develop, and maintain complex IVR applications using Genesys Cloud platform. Build, configure, and optimize native Genesys bots to enhance customer self-service automation. Integrate and manage conversational AI bots using Google Dialogflow and Amazon Lex within Genesys IVR workflows. Collaborate with business analysts, architects, and stakeholders to gather requirements and translate them into technical solutions. Troubleshoot, debug, and resolve IVR-related issues, ensuring high system availability and performance. Develop and maintain documentation related to IVR design, architecture, and workflows. Implement best practices in voice application development, security, and compliance. Support continuous improvement efforts by analyzing IVR usage data and customer feedback. Provide guidance and mentorship to junior IVR developers and team members. Stay updated with the latest trends and updates in Genesys Cloud, IVR, and conversational AI technologies. Key Skills: 10+ years of experience in IVR design and development. Proven expertise in Genesys Cloud platform and its IVR/bot capabilities. Strong hands-on experience with Google Dialogflow and Amazon Lex integration within IVR environments. Deep knowledge of IVR scripting languages (e.g., VXML), APIs, and CTI integration. Familiarity with telephony protocols such as SIP, RTP, and TDM. Experience with cloud environments and integrations (Genesys Cloud, AWS, Google Cloud). Solid understanding of conversational AI and natural language processing (NLP). Strong problem-solving skills and ability to work independently or within a team. Excellent communication and documentation skills. Experience with Agile development methodologies is a plus. Relevant certifications in Genesys Cloud, Google Dialogflow, or AWS Lex are desirable.
Required Skills
Genesys,Cloud Computing,Ivr,Lex
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full timeContact Details:
Company: USTLocation(s): Bengaluru
Keyskills: bot amazon lex dialogflow cloud native gcp vxml kanban cti sip cloud computing scripting languages lex communication skills genesys development software development ivr natural language processing documentation google cloud platform rtp environment integration scrum agile aws
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