Back Office Customer Expert
- Teleperformance
- 2 to 6 Yrs
- All India
- 3 months ago
- Email to a friend
- Report this job
Job Description
- Role Overview: Join Teleperformance and become part of a team that combines excellence with opportunity. Teleperformance, a global leader in customer experience management, provides omnichannel support to top companies worldwide. With diverse service locations offering flexibility and broad reach, Teleperformance sets itself apart by prioritizing employee satisfaction and building enduring relationships within teams and communities. Leveraging advanced support technologies and processes, Teleperformance delivers outstanding results, cultivates long-term client relationships, and makes positive contributions to local communities. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Key Responsibilities: - Provide post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers - Handle a high volume of low complexity inquiries through remote customer service via phone, online chat, or text - Analyze and resolve customer issues for higher complexity inquiries typically performed in an office environment - Act as a liaison between customers, production, and distribution departments for specific customer orders in distribution center customer service - Provide technical and non-technical support in a walk-in service center Qualifications Required: - Basic knowledge of job procedures and tools acquired through work experience - May require vocational or basic technical education - Ability to work with moderate supervision and solve routine issues independently - Occasionally implement deviations or improvements to standard procedures Note: Teleperformance is committed to providing a workplace where employees feel valued, inspired, and supported to bring their best selves to work every day. The company promotes happiness and a healthy work-life balance, fosters a culture of inclusion and diversity, and ensures that everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. If you have any questions or require accommodation for any disability during the application process, please contact your local Teleperformance location for assistance.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Back Office Customer ExpertContact Details:
Company: TeleperformanceLocation(s): All India+ View Contact
Keyskills: Customer Service Technical Support Problem Solving
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Teleperformance
Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in