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Immediate HiringService Desk (L1 Support) IT @ Live Connections.

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 Immediate HiringService Desk (L1 Support) IT

Job Description

    Job Title: Service Desk Analyst
    Qualification : Graduate 
    Location: Pune & Bangalore
    Experience: 1 -5 Years
    Shifts :Night shifts
    Salary: 3.5 5.0 LPA (Depending on experience)


     

    Job Summary

    We are looking for a Service Desk (L1) Agent to provide first-level technical support for IT-related issues. The role involves troubleshooting, resolving service requests, and ensuring customer satisfaction while following ITIL best practices.

    Key Responsibilities

    • Provide 1st level support through calls, chat, and emails.

    • Troubleshoot issues related to Active Directory, Azure AD, O365, MS Teams, SharePoint, OneDrive, Outlook, VPN & Networking.

    • Handle password resets, account unlocks, mailbox setups, and sync issues.

    • Support OS (Windows), MS Office Suite, and mobile platforms (iOS/Android).

    • Ensure SLA adherence, proper documentation, and timely customer updates.

    Skills Required

    • 1218 months experience in IT Service Desk / Technical Support.

    • Knowledge of AD, O365 Exchange Admin, MS Teams, and SharePoint.

    • Troubleshooting skills in Windows OS, MS Office, Browsers, and networking basics.

    • Strong communication, problem-solving, and customer service skills.

    • Familiar with ITIL process (preferred).

    Other Requirements

    • Graduate in IT/Computer Science preferred.

    • Willing to work in rotational shifts (24x7 environment).

     

    Interested candidates can share their resumes at: hidden_email
     For queries, contact: +91 82hidden_mobile0
     Contact Person: Salma




Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Immediate HiringService Desk (L1 Support) IT

Contact Details:

Company: Live Connections.
Location(s): Bengaluru

+ View Contact

Keyskills:   vpn active directory troubleshooting technical support servicenow ticketing tools support service desk windows support

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Live Connections.

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