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Desktop Support Engineer @ Solugenix

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 Desktop Support Engineer

Job Description

Job Title : Desktop Administrator

Location : Hyderabad (WFO)

Position : Full Time

Required Experience: 2-5 Years

Timings : 24/7 Rotational Shifts


Desktop Administration:


  • Work on L1 tickets on ticketing System.
  • Setup desktop computers and peripherals and test network connections.
  • Install and test Laptop software applications and internet browsers.
  • Test Laptops to ensure proper functioning also working on Installing Operating Systems on Laptops.
  • Experience with:
    • Laptop/Desktop Hardware.
    • Windows 11, Mac OS.
    • Application Softwares like MS Office, Ticketing software (Fresh Service), Adobe, Microsoft Teams, VPN Clients , Browsers , Hardening etc.
    • Configuring LAN/Wi-Fi Network.

Preferred Certifications:

  • Microsoft Certification
  • Cisco Certification
  • ITIL Certification

Communication:

  • Excellent verbal and written communication skills (Must have)

Educational & Experience:

  • A bachelors degree in computer science engineering, networking or any other related field.
  • 2-5 years of working experience as a Desktop Engineer.
  • ITIL v3 certification/experience preferred.

Job Duties:

  • Work on tickets on ticketing System.
  • Handle daily technical support activities desktop support, Hardware tasks on Laptops and desktops.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: Solugenix
Location(s): Hyderabad

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Keyskills:   Microsoft Windows Installation Configuration Ticketing Tools desktop hardware Troubleshooting

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