Banking Operations Senior Associate
- NTT DATA, Inc.
- 1 - 2 years
- Noida, Gurugram
- 3 months ago
- Email to a friend
- Report this job
Job Description
Responsibilities:
To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the Presidents Choice Financial MasterCard program Manage offline queues to ensure that they are within 48-hour SLA To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
To seek solutions to customer issues, as an agent of the Presidents Choice brand and an advocate for the product To liaise with customers for further information, to provide updates and to prompt for documentation To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations To escalate concerns, where appropriate, and as requested by customers
Requirements:
French language is mandatory 6 months minimum tenure working on the Presidents Choice Financial MasterCard program. 1-2 Years of Customer service background, with experience in the Credit Card industry.
Previous experience with handling escalated calls preferred. Demonstrate a high level of confidence while dealing with escalated situations/customers. Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution. Excellent time management skills.
Must be open to constructive feedback from supervisor, operational leads and team coordinator Must work well with limited timelines. Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers. Bias for action.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Account / Relationship Management - Non VoiceEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Noida, Gurugram
Keyskills: team management back office operations customer service banking operations sales operations management presentation skills customer support branch operations organizational management kyc team leading decision making customer handling finance
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in