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Software Application Support Executive @ Educe Solutions

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 Software Application Support Executive

Job Description

Role & responsibilities

Deliver Solutions and Solve Customer issues.

  • Answering Customer Queries
  • Connecting with Key Business Executives
  • Managing a large number of incoming calls and emails.
  • Keep Records and Documentation of Customer Interaction and details of action taken for training purposes
  • Consistently update the companys mailing list to ensure constant communication with existing, as well as with prospective clients.
  • Willingness to work in second shift or first shift if required

Preferred candidate profile

  • Relate with customers to understand what their specific needs are, so as to enable the company to meet those needs
  • Establish Customer Support Practices
  • Strictly comply with the procedures and systems already outlined in standard operating manual of the company
  • Provide required support for companys operations as a very important team player
  • A thorough knowledge of the Product or Service the company they work for is offering

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Educe Solutions
Location(s): Pune

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Keyskills:   communication skill customer support Strategic Thinking Technical Support Technical Skills Problem Solving Multitasking

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₹ 2.25-2.5 Lacs P.A

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Educe Solutions

Educe is one of the leading companies providing software products and service solutions for the pharmaceutical Industry. Educe is duly registered under the Indian companies Act 1956 in Pune, India.