Assistant Manager - Operations Manager
- Genpact
- 4 to 8 Yrs
- Noida, Gurugram
- 4 months ago
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Job Description
- Genpact is a global professional services firm with over 125,000 employees spread across 30+ countries, driven by curiosity, agility, and a commitment to creating value for clients. We are currently seeking applications for the position of Assistant Manager- Order Management. As an Assistant Manager, you will be responsible for overseeing Sales Support services, specifically in the areas of Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support, and Reporting and Analysis. You will work closely with various teams including Sales, Product, Field support, IT, vendors, and transporters to ensure revenue maximization for the organization. The ideal candidate will possess analytical skills and a strong understanding of processes. Key responsibilities include leading a team in Sales support, ensuring team outcomes meet efficiency metrics, acting as a subject matter specialist, maintaining customer relationships, resolving process issues, and driving governance and relationship with customers. As an individual contributor, you will be responsible for tasks such as validating Contract Orders in the ERP system, coordinating with service technicians and sales representatives, handling customer inquiries, managing customer contracts, invoicing, report preparation, information capturing, order supervision, and issue resolution. Qualifications: Minimum Qualifications: - Graduate - SAP ERP experience Preferred Qualifications: - Excellent communication skills - Client handling skills - Ability to work during global hours and travel as needed This is a full-time position based in Noida, India. The role requires a Bachelor's degree or equivalent. If you are a proactive individual with a passion for operations and a desire to drive business success, we encourage you to apply.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Manager - Operations ManagerContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: Sales Support Order Management Contract Management Master Data Management Analytical Skills Customer Relationship Management ERP System Logistics Supply Chain Management Invoicing Data Capturing Compliance Client Handling Communication Skills SAP ERP Reporting Analysis
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