Looking For Sr Technical support engineer-Delhi Location
- Big 5 MNC
- 5 - 9 years
- Delhi, NCR
- 3 months ago
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Job Description
Location: Delhi
Type: Full-time
Experience:5-10 Years
Industry: Government / Public Sector / IT Services
Job Description:
We are seeking a skilled Technical Support Engineer to provide IT support for mission-critical Government projects. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues across Windows-based systems, while ensuring full compliance with government protocols and data security standards.
Key Responsibilities:
- Provide L1/L2 technical support for desktops, laptops, printers, and networking devices.
- Troubleshoot Windows OS, Active Directory, BitLocker, Outlook, and MS Office Suite issues.
- Monitor and manage devices using SCCM, Intune, and other endpoint management tools.
- Resolve issues using ServiceNow or similar ITSM tools, ensuring SLAs are met.
- Configure and maintain LAN, WAN, and VPN connectivity.
- Handle support for government-specific applications and portals.
- Coordinate with internal teams and government IT departments for escalations.
- Maintain logs, documentation, and compliance with government IT security policies.
Required Skills:
- Strong knowledge of Windows 10/11, Active Directory, and networking fundamentals.
- Experience with tools like SCCM, Intune, ServiceNow, Citrix, AVD.
- Good understanding of network protocols, VLANs, firewalls, and endpoint security.
- Prior experience supporting e-Governance or public sector IT projects preferred.
- Excellent communication and problem-solving skills.
Qualifications:
- Bachelors degree in IT, Computer Science, or related field.
- Certifications preferred: CCNA, CompTIA A+, Microsoft MTA/MCSA, AWS (basic).
- Minimum 2 years of relevant technical support experience, preferably in Government/PSU setups.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Big 5 MNCLocation(s): Delhi, NCR
Keyskills: Troubleshooting Technical support engineer Service Now Ticketing Networking
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