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Tele Sales Admission Counsellor @ firstcry com

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 Tele Sales Admission Counsellor

Job Description

Hi

Firstcry.com hiring Telesales Admission Counsellor at Pune location


Job Specification:

  • Counsel prospective students and parents through calls, emails, and in-person meetings regarding admission processes, eligibility criteria, course selection, and career opportunities.
  • Follow up with potential leads generated via various sources (walk-ins, website, campaigns, referrals, etc.).
  • Make 100+ outbound calls daily to prospective students/leads to explain course details, eligibility, and admission process.
  • Counsel students and parents on available programs and guide them through the enrollment journey.
  • Maintain and update accurate records of calls, inquiries, and follow-ups in the CRM or database.
  • Update correct lead dispositions (interested, not interested, follow-up, enrolled, etc.) in real-time.
  • Follow up on leads through phone, SMS, WhatsApp, or email as per the defined follow-up schedule.
  • Coordinate with multiple centers to track student applications, document submission, fee payments, and onboarding.
  • Achieve weekly/monthly admission and calling targets set by the management.
  • Share feedback with the marketing and operations teams on lead quality and campaign performance.

Interested candidates kindly share updated CV on pu*******o@fi*****y.com and pr*************r@fi*****y.com

Job Classification

Industry: Education / Training
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Walk-ins

Contact Details:

Company: firstcry com
Location(s): Pune

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Keyskills:   Telesales Cold calling Lead Generation sales

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firstcry com

Company profile:- Firstcry.com is Asia's largest online shopping portal for kids and baby products with more than 2 Lac products and over 10 million plus happy customers. The company has been growing rapidly since its inception in 2010 from 4 members to more than 2000 employees and the trend contin...