Sales and Design Consultant - Night Shift (Work From Home)
- Newage Products
- 2 - 6 years
- Mumbai
- 4 months ago
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Job Description
Job description
Sales:
- Meet or exceed weekly, monthly, yearly sales targets
- Establish rapport and build professional relationships with clients
- Qualify customer by asking clear, direct, exploratory questions to understand their needs
- Work closely with peers and leadership team to support inbound calls, outbound calls, virtual consultations, chat, SMS, and email channels of the business
- Expertly handle customer inquiries, and confidently promote and sell NewAge Products
- Assist customers with placing draft orders or converting drafts to complete sales
- Follow-up with customers regularly to close leads
- Upsell, cross-sell, and offer services to provide the best customer experience
Design:
- Take customer input to design organization solutions to meet their needs
- Use suite of design software to prepare visually appealing recommendations
- Leverage deep product knowledge to creatively solve even the most challenging space solutions
- Deliver customer a personalized, unique, wowing outcome including optional additional elements
- Provide a world class design experience on every interaction
General:
- Regularly share customer feedback to help business plan future products, processes, or other services that are not currently in place
- Identify gaps or issues that could risk the success of sales or promotions, and escalate the concern to leadership for review
- Maintain a high level of work quality across all responsibilities
- Be a brand ambassador for all NewAge product categories
- Advocate on behalf of NewAge customers in everything you do
- Other related duties as assigned
Required Candidate profile
- Post-secondary education in Business, Ecommerce, Sales or related area of study
- Minimum 3 years working in contact centre or a similar capacity
- Minimum 3 years of experience working in a fast-paced, customer-facing role (retail, ecommerce, customer service, hospitality, etc.)
- Minimum 1 year experience preparing home improvement 3D designs or a similar capacity
- Exceptional English written and verbal communication skills
- Superior customer service and sales skills, strong business acumen
- Must be proactive and results oriented with strong organization, communication and influencing skills, a self-starter who takes initiative, seeks opportunities for improvement, and creatively and constructively challenges the status quo
- Thrives in an environment of change and ambiguity
Candidate should have below requirements at their home for WFH
- Steady broadband or cable Internet
- Appropriate working desk for Work from home
Job Classification
Industry: Furniture & FurnishingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail & B2C Sales - OtherEmployement Type: Full timeContact Details:
Company: Newage ProductsLocation(s): Mumbai
Keyskills: night shift Sketchup VRAY Interior Designing communication skills AutoCAD Modular Kitchen marketing promotions Furniture cross selling
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Newage Products
NewAge Products Inc. is a manufacturer and distributor of high quality, first-class home and garage storage products based out of Vaughan. As a leader in our industry, we provide our customers with new and innovative storage products that are competitively priced to meet consumer's needs and budget....
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