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Customer Care Executive @ GoMechanic

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 Customer Care Executive

Job Description

About the role


Go mechanic is looking for an enthusiastic and result-oriented Tele-Sales executive to handle customer queries and drive sales through voice and call processes. The ideal candidate should

have excellent communication skills a customer - centric approach and the ability to multitask effectively. looking for immediate joiners.


Location: corporate office, 7th floor Tower A, space itech Park, sohna- Gurgaon RD, Block S, sector 49, shift and working hours : 9 hours shift Roaster off

Role and responsibility:


- handle customer queries via voice call and ensure resolution with a professional approach and ensure lead conversation


- Address and resolve customer issues or concern in an efficient and friendly manner.

- bulid and maintain positive relationship with customer by deliverying exceptional service.

- promoting Gomechanic's service and product to customer.

- meet and exceed daily, weekly and monthly and performance matrics

- collaborate with team members to achieve individual and team goals.


Skill:

- bachelor's degree in relevant field is the most

- excellent variable communication skills in both Hindi and English

- prior experience in T

elesales, customer support or BPO process is a plus

- ability to work under pressure

Type- full- time

CTC- 3- 3.5 LPA

Travelling allowance - 1500

Performance variable -

PF -

Insurance -

Job Classification

Industry: Automobile (Automobile Dealers)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: GoMechanic
Location(s): Noida, Gurugram

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Keyskills:   Inbound Voice Process Sales Process Voice Process Outbound Calling Domestic BPO

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₹ 2.5-3.5 Lacs P.A

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GoMechanic

A brainchild of two IIM - A graduates; Kushal Karwa and Amit Bhasin, GoMechanic is a network of technology - enabled car service centres, offering a seamless car service experience at the convenience of a tap. With our highly skilled technicians, manufacturer recommended procedures and the promise o...