Executive
- Infinite
- 2 - 5 years
- Bengaluru
- 3 months ago
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Job Description
Job Description The Customer Support Agent will be responsible for handling US health insurance Claims from healthcare providers or their authorized representatives. The Agent will assist with inquiries related to benefits, eligibility, claims, authorizations, and other support services. This position requires the ability to work across various systems, deliver exceptional customer service, and ensure compliance with privacy and regulatory standards including HIPAA and other applicable guidelines. Key Responsibility Handles Claims related to providers:Benefits, eligibility, claim status, Claims adjudicationClaim research and Explanation of Benefits (EOB)Utilize internal systems and tools (via secure access methods) to retrieve and update information.Document all the daily tasks related to Claims adjudicated in the system.Escalate unresolved cases to the appropriate internal departments.Communicate clearly, concisely, and professionally with customer.Adhere to all privacy laws and regulatory compliance requirements related to CMS and HIPAA.Meet performance targets and service level agreements (SLAs). Required Qualification High school diploma or equivalent (mandatory)Some college education or a completed degree (preferred)Strong command of the English language (verbal and written)Basic knowledge of Windows OS and Microsoft Office tools Required Experience2 5 years of Claims Adjudication (preferably in healthcare or insurance)Experience working in office environment with US healthcare background Familiarity with claims processing systems and provider portals (preferred)Experience on Medicare plans especially on I-SNP will be an added advantage.Clear knowledge on different types of facilities in US healthcare like SNF, NF etc., Required Experience 2 5 years of Claims Adjudication (preferably in healthcare or insurance)Experience working in office environment with US healthcare backgroundFamiliarity with claims processing systems and provider portals (preferred)Experience on Medicare plans especially on I-SNP will be an added advantage.Clear knowledge on different types of facilities in US healthcare like SNF, NF etc., Behavioral Attributes Empathy: Understands and acknowledges provider concernsProfessionalism: Maintains a calm and respectful tone under pressureAccountability: Takes ownership of responsibilities and outcomesAdaptability: Flexible with process changes and system updatesConfidentiality: Complies with data privacy standards and regulations Competency Excellent Communication: Ability to articulate clearly and listen activelyProblem Solving: Uses logic and reasoning to resolve issues effectivelyTechnical Proficiency: Comfortable navigating multiple systems and platformsTime Management: Handles tasks efficiently while meeting deadlinesCustomer Centricity: Focused on delivering a positive provider experienceTeam Collaboration: Works well with others and contributes to team success
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: MIS ExecutiveEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Bengaluru+ View Contact
Keyskills: Health insurance Service level Windows OS SNP HIPAA CMS Support services data privacy Customer service US healthcare
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