Customer Success Associate
- CIMET
- 1 - 6 years
- Jaipur
- 4 months ago
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Job Description
Role & responsibilities
- Review customer information and ensure data accuracy post-onboarding.
- Validate and analyze data from multiple sources.
- Support switching or service requests using internal systems and tools.
- Communicate with customers via phone and email regarding service status or updates.
- Maintain structured records and documentation for reporting and compliance purposes.
- Assist customers with queries and coordinate internally for resolution of issues.
- Follow standard communication and contact protocols.
- Participate in quality checks, training sessions, or audits as required.
- Collaborate with team members and managers to ensure smooth process execution.
- Work across systems like CRM, Excel, and web-based portals to complete day-to-day tasks.
- Ensure timelines, accuracy, and service standards are met consistently.
- Must have good English listening skills, excellent verbal, written, and interpersonal communication skills.
- Must have Basic Computer knowledge and be proficient with MS Office (intermediate Word, basic excel).
- Must be comfortable with early morning shifts. Solid time management skills
- Minimum bachelor's degree is required.
- Coordinate and report to the management.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Exceptional listening and analytical skills, creative ability, and writing proficiency.
- Focus on quality and customer service. Develop and maintain Quality assurance procedures and documentation.
- Must adapt well to change and successfully set and adjust priorities as needed.
- Must be a self-motivator and self-starter.
- Ability to multitask and successfully operate in a fast-paced, team environment.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: CIMETLocation(s): Jaipur+ View Contact
Keyskills: International Voice Process Customer Experience Inbound Calls Customer Focus Voice Process Customer Engagement Outbound Calling
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CIMET
The company is in Manufacturing of Investment Castings For various Fields like Automobile,Valves, Engineering parts etc.
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