Design, develop, configure, and customize applications on the ServiceNow platform .
Work closely with business analysts, process owners, and stakeholders to translate requirements into technical solutions .
Support the implementation, enhancement, and maintenance of ITSM and other ServiceNow modules.
Ensure platform solutions are aligned with ITIL processes and organizational standards.
Technical Responsibilities
Develop catalog items, workflows, business rules, client scripts, UI policies, UI actions, notifications, and ACLs .
Configure and customize ServiceNow applications such as Incident, Problem, Change, Knowledge, CMDB, and Service Catalog .
Build and maintain Service Portal components (widgets, pages, themes) as needed.
Implement integrations with external systems using APIs, REST, SOAP, JDBC, and MID servers.
Participate in ServiceNow upgrades, patches, and version migrations , ensuring minimal disruption.
Conduct unit testing, defect fixing, and deployment following Agile/DevOps practices.
Support CMDB population and data accuracy with Discovery or integration tools.
Maintain documentation for technical solutions and configurations.
Operational Responsibilities
Troubleshoot and resolve platform issues and provide production support.
Participate in requirement gathering, sprint planning, and UAT with business users.
Ensure solutions meet security, performance, and compliance standards.
Collaborate with team members on code reviews and knowledge sharing .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Full Stack DeveloperEmployement Type: Full time