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After Sales Customer Quality @ V2soft

Home > Quality Assurance - Other

 After Sales Customer Quality

Job Description

Hi all ,


Currently we are hiring for Product based company position regarding After Sales customer Quality .


Job Description :


Customer

AFTERSALES Customer Quality team

Input

Dealership & Aftersales services

- Dealerships DID (Dealer Issue Detection) received through system

- Dealerships WC (Warranty Claim) received through system

- Dealerships CIR I/S (Country Issue Report Incident/Safety) received through system

Key Tasks

All India

- Build excellent working relationship with all major stakeholders.

- Respect work standards and contribute to continual improvement of Product quality

- Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues.

- Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets.

- In depth investigation of safety issue, with speed and according to the rules.

- Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis

- Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market

- Facilitate Crisis meeting to alert the management in case of safety, media or legal risks.

- Conduct weekly regular rituals with key stakeholders / regions on common topics.

- Monitor and report on Key Performance Indicators (KPIs) to prevent occurrence of non-conformity relating to Product, Processes and System.

Tools used

- MS Excel

- Power point

- Outlook

- 7QC tools

- 8D

- Root cause analysis techniques

Output

- Failure data analysis

- Improving the Product Quality by controlling 3MIS & 12MIS failure trend.


Those who are interested can reach out to below email address


mk***r@v2***t.com

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Quality Assurance
Role Category: Quality Assurance - Other
Role: Quality Assurance - Other
Employement Type: Full time

Contact Details:

Company: V2soft
Location(s): Pune

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Keyskills:   QA After Sales customer Quality Root Cause Analysis 8d ANalysis 7QC Ms Excel Power point Presentation

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₹ 4-8 Lacs P.A

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V2soft

V2Soft, headquartered in Michigan, USA, is a global leader in Information Technology Services and Business Solutions since 1998. We are dedicated to innovative technology solutions, integrating AI and Generative AI to empower customers. V2Soft offers IT staffing and outsourcing services, fosterin...