Mandarin Language Expert
- Team Vertex Cosmos
- 0 - 1 years
- Noida, Gurugram
- 4 months ago
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Job Description
Job Title: Customer Service Executive Courier Track & Trace (Mandarin + English) | Work from Home
Job Location: Remote (Work from Home)
Job Type: Full-Time
Job Description: We are looking for enthusiastic and customer-centric individuals to join our team as Customer Service Executives for our Courier Track and Trace services. The ideal candidate will be proficient in Mandarin (B2/C1 level) and English, with a strong commitment to delivering exceptional customer support.
Key Responsibilities:
- Handle customer queries related to courier tracking and delivery status through calls, chats, or emails.
- Provide accurate information and resolve issues in a timely and efficient manner.
- Maintain high levels of customer satisfaction with a problem-solving and empathetic approach.
- Adhere to quality standards and processes during customer interactions.
- Manage queries in both Mandarin and English effectively.
- Work in rotational shifts and maintain flexibility for rotational weekly offs (2 days off/week).
Eligibility Criteria:
- Education: Graduate / Undergraduate (both can apply)
- Experience: Freshers and experienced candidates are welcome
- Language Proficiency: Mandarin (B2/C1) and English (spoken and written)
- Location: PAN India (Remote)
- Work Schedule:
- 5 days working
- 2 rotational offs
- Rotational shifts
Key Skills:
- Excellent communication in Mandarin and English
- Strong problem-solving and interpersonal skills
- Customer-first attitude
- Ability to work independently in a remote setup
- Prior customer service experience is an added advantage
Join us and be part of a fast-paced, customer-focused team where your communication skills and dedication can make a real impact.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: Team Vertex CosmosLocation(s): Noida, Gurugram
Keyskills: Mandarin Language Problem Solving Skills Communication Skills
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