IT Infrastructure Manager
- Clinisys
- 4 - 7 years
- Bengaluru
- 4 months ago
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Job Description
Essential FunctionsTeam & Operational Leadership
Lead and manage a Level 3 IT engineering team, setting clear goals and expectations, Develop and execute short-term operational plans aligned with departmental objectives, Promote a culture of accountability, continuous improvement, and shared success, Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance, System Oversight and Service Management
Ensure IT infrastructure uptime and handle escalation tickets with due diligence, Managing the day-to-day operational and Projects tasks within the IT Infrastructure team, Provide assistance in bringing up the annual IT budget and ensuring cost effectiveness
Coordinating technology installations, upgrades and maintenance, Evaluating technology risks to develop a disaster recovery plan and backup procedures, Demonstrating a deep technical and strategic understanding of the IT Services and Operations, Apply and enforce ITIL practices across incident, problem, and change management
Collaborate with the Service Delivery Manager to align service processes and improvements
Drive performance against KPIs related to ticket management, SLA adherence, and service quality
Communication & Collaboration
Communicate effectively with internal stakeholders, including senior leaders, to align priorities and expectations, Foster a team-oriented environment that values transparency, respect, and proactive support, Adapt communication and working styles to align with global organization culture, Continuous Improvement
Identify and implement improvements to systems, processes, and team workflows, Analyze service data to identify trends, root causes, and opportunities for optimization, Skills & Competencies
Strong technical knowledge on Datacenter Infrastructure and ITIL-based service management, Excellent leadership, communication, and interpersonal skills, Ability to manage multiple priorities and lead a team in a dynamic environment, Proven knowledge and experience of delivering technical support services
Strong analytical and problem-solving skills, Cultural awareness and adaptability to work within a global organizational structure, Required Experience & Education
Bachelors degree in computer science, Information Systems, or a related field, Minimum of 7 years of experience in IT Infrastructure, with at least 3 years in a leadership role, Experience with hybrid environments including on-premises and cloud services
Hands-on experience with a Physical ServerStorage Infrastructure, Virtualization preferably VMWare and Networking, Preferred Experience
Experience working in a global or matrixed organization, Familiarity with automation and monitoring tools, Certifications
ITIL Foundation certification (required)
Any Technical Certification is bonus
Yes
Direct supervision of system & network engineersadministrator within the IT Infrastructure team, Supervisory Responsibilities
Physical Requirements
Work is performed in a normal office setting with minimal exposure to health or safety hazards
Prolonged periods of sitting at a desk and working on a computer, Travel may be required, Moderate lifting/carrying 15-44 lbs
with assistance; use of fingers; walking/standing 2-6 hours
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Full Stack DeveloperEmployement Type: Full timeContact Details:
Company: ClinisysLocation(s): Bengaluru+ View Contact
Keyskills: angular fullstack development .net core code review .netfull stack
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Clinisys
Clinisys is a global provider of informatics software and expertise to support diagnostic testing across healthcare, life sciences and public health. Millions of diagnostic results and data insights are generated every day using Clinisys? platform and cloud-based solutions in over 3,000 laboratories...
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