International Customer service experience catering to US geography.
Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/ issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Exp:-1 year to 3 years
Excellent Communication skill
Shift: Rotational shift including night.
2 Way cab facility.
5 Days of working, 2 days fixed off
Job Classification
Industry: BPO, Call Centre, ITeS Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: Voice Role: Voice Employement Type: Full time
Education
Under Graduation: Graduation Not Required, Any Graduate in Any Specialization Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required