Process Trainer (International Voice Process)
- Trigent
- 4 - 9 years
- Bengaluru
- 3 months ago
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Job Description
Job Title: Process Trainer International Voice Process
Location: Bengaluru
Experience Required: 4+ years (with mandatory experience as a Process Trainer in International Voice)
Employment Type: Full-Time
Working Days/Shift: Rotational shifts
Job Description
We are looking for an experienced Process Trainer (International Voice Process) to join our team. The ideal candidate will have strong expertise in delivering process and soft skills training for international voice operations, with proven experience in managing large batches of new hires and existing employees.
Key Responsibilities:
- Schedule and conduct training sessions for new hires and existing employees.
- Design, plan, and implement effective training curriculum based on business needs.
- Develop training materials such as presentations, process SOPs, and video modules.
- Deliver batch-wise training to freshers and experienced staff, ensuring training quality.
- Collaborate with management to identify training needs (TNA/TNI) and prepare monthly training calendars.
- Conduct pre- and post-training assessments, monitor progress, and maintain performance reports.
- Continuously review training methods and update modules with the latest best practices.
Job Requirements:
- Minimum 4+ years of overall experience with at least 2+ years as a Process Trainer in international voice processes.
- Experience handling large batches of trainees.
- Strong understanding of training needs analysis (TNA/TNI) and proven coaching abilities.
- Hands-on experience in developing training content, modules, and SOPs.
- Knowledge of US culture and international customer service practices.
Desired Profile:
- Excellent communication, presentation, and interpersonal skills.
- Strong client management and stakeholder engagement skills.
- Well-versed in soft skills training methodologies.
- Proficient in MS Office (Excel, Word, PowerPoint).
- Excellent time management and organizational abilities.
- Ability to work independently in a fast-paced environment.
- Flexible to work in different shifts (including night shifts if required).
Qualifications:
- Bachelor Degree is must.
- Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks.
- Excellent facilitation, coaching (both in the virtual and F2F environment)
- Should have good exposure on MS Excel, word and PowerPoint
- Should have excellent English communication skills and facility skills Should be flexible to work in the shifts.
If you or someone you know fits this role, apply directly through the job post or share your resume at na****b@tr****t.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: TrigentLocation(s): Bengaluru
Keyskills: Voice And Accent Training Voice Process International Voice Process
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