Lead Consultant - Messaging & Communities
- Genpact
- 5 to 9 Yrs
- haryana
- 4 months ago
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Job Description
- Genpact is a global professional services and solutions firm with over 125,000 employees in more than 30 countries, committed to delivering outcomes that shape the future. We are driven by curiosity, entrepreneurial agility, and the desire to create lasting value for our clients. Our purpose is the relentless pursuit of a world that works better for people, serving and transforming leading enterprises, including the Fortune Global 500, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are seeking applications for the position of Lead Consultant - Conferencing Support Analyst. In this role, you will collaborate with IT teams to integrate conferencing and messaging solutions with other enterprise systems. Your responsibilities will include focusing on digital collaboration tools and services such as Slack, Trello, Zoom, Microsoft Teams, OneDrive/SharePoint online, and Email support. You will also conduct training sessions for employees on the effective use of conferencing and messaging tools, as well as document and update support procedures and user guides. Qualifications we seek in you include a Bachelor's degree in information technology, Computer Science, or a related field, along with minimum experience in conferencing support or a similar role. Preferred qualifications/skills include proficiency in using and supporting various conferencing and messaging platforms, extensive knowledge of Service Now and the Incident Management module, considerable experience in supporting and managing collaboration systems, strong troubleshooting skills, excellent communication and interpersonal skills, and the ability to work independently and as part of a team. Join us as a Lead Consultant in Gurugram, India, on a full-time basis. If you possess the required qualifications and skills, we look forward to receiving your application.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Lead Consultant - Messaging & CommunitiesContact Details:
Company: GenpactLocation(s): Haryana+ View Contact
Keyskills: Trello Zoom Email support Service Now Incident Management
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