Sr Specialist Software Engineering - ServiceNow DevOps Engineer
- ATT Communication
- 8 - 13 years
- Hyderabad
- 3 months ago
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Job Description
Role: ServiceNow DevOps Engineer
Job Overview: We are seeking an experienced ServiceNow DevOps Engineer to join our dynamic IT team and play a vital role in ensuring the quality, security, builds, configuration, and deployments of our web-based applications. The engineer will be responsible for key aspects of the software development lifecycle: design and security, testing methodologies and platforms, configuration and deployment, maintenance, and patching support. A key aspect of this role involves conducting readiness reviews before products launch, and post launches, to ensure software scales, meets uptime and performance metrics, and remains secure and cost-effective. Our ideal candidate will possess a background in software development, quality assurance, configuration management, and production operations, demonstrating a commitment to excellence and continuous improvement. Core Responsibilities:
Job Overview: We are seeking an experienced ServiceNow DevOps Engineer to join our dynamic IT team and play a vital role in ensuring the quality, security, builds, configuration, and deployments of our web-based applications. The engineer will be responsible for key aspects of the software development lifecycle: design and security, testing methodologies and platforms, configuration and deployment, maintenance, and patching support. A key aspect of this role involves conducting readiness reviews before products launch, and post launches, to ensure software scales, meets uptime and performance metrics, and remains secure and cost-effective. Our ideal candidate will possess a background in software development, quality assurance, configuration management, and production operations, demonstrating a commitment to excellence and continuous improvement. Core Responsibilities:
- Platform Maintenance & Optimization
- Lead and execute ServiceNow platform upgrades, downgrades, and patch management.
- Manage and conduct cloning activities, including pre-clone and post-clone tasks.
- Monitor system health and performance, ensuring maximum platform reliability and availability.
- Troubleshooting & Support
- Troubleshoot and resolve complex platform-related issues, working closely with cross-functional teams.
- Provide root cause analysis and implement preventive measures.
- Serve as the primary point of contact for escalated ServiceNow incidents.
- Investigate the causes of non-conforming software and implement solutions.
- Development & Customization
- Design, develop, and implement custom ServiceNow applications, workflows, and deployment scripts.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Maintain documentation for developed solutions, configurations, and troubleshooting guides.
- Work with the onshore/Offshore partners to develop, operational, and security processes, for new and existing products, to meet client needs and maintain high security postures and operational metrics.
- Coordinate with stakeholders and identify system requirements.
- Continuous Improvement
- Identify opportunities to automate manual processes and optimize existing workflows.
- Stay current with new ServiceNow features, new configuration & deployment technologies.
Required Skills & Qualifications:
- Minimum 8+ years of experience as a ServiceNow Engineer or similar role.
- Proven expertise in ServiceNow platform upgrades, downgrades, and cloning activities.
- Strong troubleshooting skills with the ability to diagnose and resolve complex platform issues.
- Experience in ServiceNow development, including Business Rules, Client Scripts, UI Policies, and Flow Designer.
- Proficiency in scripting languages used in ServiceNow (JavaScript, GlideScript).
- Familiarity with ITSM, ITOM, OMT and other ServiceNow modules.
- Understanding of DevOps concepts, CI/CD pipelines, and automation within the ServiceNow ecosystem is a plus.
- Excellent communication and documentation skills.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA) or other relevant certifications.
- Experience with Agile or Scrum methodologies.
- Experience integrating ServiceNow with other enterprise tools and platforms.
Location:
Hyderabad, India Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: DevOps EngineerEmployement Type: Full timeContact Details:
Company: ATT CommunicationLocation(s): Hyderabad+ View Contact
Keyskills: Patch management Automation Manager Quality Assurance Configuration management Javascript Agile Security testing Software development life cycle business rules Scrum
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ATT Communication
ATT Inc. (originally the American Telephone and Telegraph Company) is an American multinational telecommunications. It is the worlds largest telecommunications company and the largest provider of mobile telephone services in the U.S.
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