Associate/ Senior Associate - Key Accounts Management @ Delhivery

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Associate/ Senior Associate - Key Accounts Management

Delhivery
2 - 7 years
Hyderabad
6 months ago
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Job Description

Job Description

1. Managing and reporting day-to-day service metrics with Accurate service level measurement and failure reasons 2. Working with internal teams and customers to ensure smooth execution of the pickup and delivery operations 3. Escalating and highlighting critical transactions to the relevant stakeholders 4. Ensuring updates, invoices, and queries are being responded to on time 5. Proactive approach to resolve customer queries 6. Managing Invoice disputes with the right stakeholders and on-time closure.

Skills -

1. Proficient in MS Office especially MS Excel and Powerpoint 2. Provide ad-hoc support through analysis and various inputs to the client 3. Accuracy, detail, and follow-up orientation 4. Data-driven, Fact-based and responsive decision making 5. Ability to create, establish, and maintain strong business relationships with clients and their customers 6. Ability to succeed under pressure and in high-growth and fast-paced environments 7. Good to have relevant experience in the International Express Logistics space. 8. Strong stakeholder management profile. 9. Strong Team management through defined KPIs and KRAs

Job Classification

Industry: Courier / Logistics (Logistics Tech)
Functional Area / Department: Sales & Business Development
Role Category: Enterprise & B2B Sales
Role: Key Account Manager
Employement Type: Full time

Contact Details:

Company: Delhivery
Location(s): Hyderabad

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Keyskills: Key Account Management Strategic Account Management Key Client Management Large Account Key Accounts Kam Client Retention Account Management

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Delhivery

Delhivery Limited is India's largest and fastest-growing fully-integrated logistics services player by revenue as of Fiscal 2021. With its nationwide network covering over 17,000 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL, TL freig...

Associate/ Senior Associate - Key Accounts Management @ Delhivery

Home > Enterprise & B2B Sales