16-19 years of experience in the IT industry in delivery roles; 5+ years on experience in program or portfolio management with large, geographically distributed teams. 8+ years of experience coupled with strong business domain knowledge in the financial services domain (preferably capital markets/ investment banking), with an IT consulting/ services firm. Experience of setting up delivery teams or an account and ramping it up to 80+ people. Project or Program management experience across the full SDLC lifecycle involving different methodologies like agile, iterative, waterfall and hybrid.
Prior experience of managing delivery engagements with quality frameworks such as CMMI.
Experience across service offerings (e.g. application development, maintenance, re-engineering, migration, etc.), different pricing models (fixed price, fixed capacity, time and material, etc.) and engagement models (partner/ vendor managed, co-managed and client managed).
Prior experience in managing senior and demanding stakeholders (Director/ VP or higher) across business, technology and operations with customers based in US or UK. Must be consultative and solutions oriented; prior experience of structuring or defining solutions oriented delivery engagements and troubleshooting critical delivery issues. Experience of managing high priority/ high severity production issues.
Strong commercial acumen with high proficiency in effort/ cost estimation. Strong knowledge of project financials and IT services contracts. Hands on delivery leadership experience on complex/ high risk projects.
Experience of driving pre-sales effort as the bid manager (i.e. large proposals and sales pitches) and mining accounts/ farming for opportunities in existing customer businesses. Strong outcomes focused leadership skills with strong people focus.
Demonstrated ability to drive change and continuous improvement journeys across delivery excellence and margin improvement. Prior experience of managing senior managers in a matrix organization. Very strong business communication, negotiation and conflict management skills.
Education:Bachelors / Masters degree in a Software discipline. MBA Preferred
