Performance Management Analyst - Mumbai,Mumbai @ Accenture Solutions

• Read, understand and analyze client process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands-on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Pay close attention to quality of written and verbal English skills within Team.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure LWI's are followed and updated regularly and train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal or client initiatives related to Process.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Plan proper allocation of work. Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each other's' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities. Create effective QC and Audit mechanism within process to ensure delivery on SLA's.
• Assist in training/educating HRO personnel on learning and acquired skills in process.
• Help Client with Evaluation process & resolving errors Provide support to Client in terms of goal setting & any Admin help pertaining to it
• Ensure Customer Satisfaction Ensure and maintain the security and confidentiality of client data.
• Complete training need analysis for the team on timely manner through quality reports and knowledge tests

Knowledge/Skills Requirements:

• Good organizational & prioritization skills. Analytical and problem-solving skills.
• Multi-cultural awareness. Passion for customer service. Team player.
• Results & detail-oriented Focus on high data accuracy.
• Quality driven - in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Good written and verbal skills.
• Strong English language communication skills

If Interested, send your resume at an*********e@ac******e.com and mention Performance Management System Analyst in subject line while sending.