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HCLTech, Lucknow hiring For Team Lead Operations

Home > Customer Success, Service & Operations - Other

 HCLTech, Lucknow hiring For Team Lead Operations

Job Description

Job Summary:

We are looking for a proactive and experienced Operations Supervisor to lead and manage teams handling ARF Post-Retirement and New Business S&I processes. The role involves overseeing daily operations, ensuring SLA adherence, and mentoring team members to achieve performance goals.


Key Responsibilities:

Supervise day-to-day activities across ARF and S&I operations.

Allocate tasks and monitor team performance.

Ensure timely and accurate processing of transactions (e.g., ARF inputting, surrenders, savings updates).

Resolve escalations and support complex case handling.

Conduct team huddles, performance reviews, and coaching sessions.

Collaborate with QA and compliance teams to maintain standards.

Prepare operational reports and contribute to strategic planning.

Required Qualifications:

Bachelors degree in Business, Finance, or related field.

46 years of experience in financial operations, with at least 12 years in a supervisory role.

Strong knowledge of ARF and investment products.

Experience in team management and workflow optimization.Role & responsibilities

Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: HCLTech
Location(s): Lucknow

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Keyskills:   Life Insurance UK life pension US life insurance US retirement insurance Pension Insurance Retirement

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HCLTech

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and...