Urgent | Store Manager| Marks
- Marks Spencer
- 5 - 10 yrs
- Delhi, NCR
- 6 years ago
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Desired Candidate Profile
- Develop a store business plan in line with the business strategy
- Encourage and promote all opportunities to drive sales, leading by example
- Implementation of BU marketing guidelines
- Ensure store layout is within Marks and Spencer guidelines
- Understand local customer needs and ensure this is delivered through both product and service
- Proactively use all management information tools available to analyze performance and respond to trends with appropriate action
- Line Manage your direct reports using effective performance coaching to achieve results
- Ensure accurate and timely delivery of the seasonal look as per UK guidelines
- Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store
- Monitor and take actions necessary to improve shrinkage and profit protection
- Ensure store and staff presentation standards are consistent with brand requirements
- Ensure health and safety requirements are fully compliant
- Manage all third party contractors on site
- Enhance sales through identification of trends related to footfall, conversion, UPT etc.
- Ensure a smooth and accurate process for stock management in the store
- Manage your controllable cost lines in store, to come in on or under target
- Ensure store staff are trained in customer service requirements and that OSS is alive in the store consistently improving mystery shop results
- Ensure sequential links for layout in consultation with the Visual Merchandiser
- Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required
- Ensure quality recruitment for store advisors and supervisor in the store in consultation with HR
- Manage staff scheduling to optimize resource allocation and to ensure adequate staff cover on the floor at all times
- Conduct performance appraisals of your team
Education:
UG: Any Graduate - Any Specialization
Contact Details:
Keyskills: Sales Store Management Shrinkage Visual Merchandising Marketing Stock Management Staff Management Customer Service Product Service Business Planning
Marks Spencer
Marks and Spencer Reliance India Pvt. Ltd. Well known and loved by millions of people across the world, Marks and Spencer offers high quality fashion, award-winning food and stylish homeware. Founded more than a century ago and with 1,000+ stores across 50+ countries, today we are one of the U...
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