Automated Operations Engineer
- Cradlepoint
- 1 - 2 years
- Bengaluru
- 3 months ago
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Job Description
- Basis knowledge of Telco Network operations.
- Primary responsibility is to Monitor the KPI & Alarms for the multivendor RAN nodes system.
- To oversee end to end Networks performance and maintain the acceptable level of network quality of service as per business objectives and a set of predefined network Key Performance Indicators
- Maintain a certain agreed level of Network performance, availability, reliability, integrity and usability by monitoring, analysing and reporting predefined Key Performance indicators (KPIs), measures and customer feedback.
- Good Performance management (RAN KPI) knowledge.
- Strong RCA & troubleshooting Skills.
- Creation of TT through tools within the agreed Response time.
- Strong RCA & troubleshooting Skills.
- Develop and submit network quality and performance periodical, events and upon request reports to management, dashboard, and others.
- End-to-end service quality for the whole network including 2G, 3G, 4G and 5G Radio Access Network.
- Maintain certain quality of service aligned with the business objectives and customer expectations by setting, monitoring, and analysing a set of service/ customer quality KPIs.
- To assist in monitoring, isolating, and resolving problems related to network quality, service degradation and capacity issues for Interconnections and forecasting.
- To ensure for the planning, design, installation, configuration, and control of the monitoring subsystem is specified by an appropriately defined Monitoring Process.
- Control/advice on monitoring of customer complaints as per standard defined metrics to minimize customer complaints and increase customer satisfaction.
- Formulation of procedures and work instructions related to the performance sections.
- Perform any other related duties as required and advised by the higher management.
- Knowledge sharing & collaboration skills.
- Problem solving & creative thinking.
- Ericsson knowledge.
- Delivering results & meeting customer expectations
- Working with people.
- Manage instructions & procedures.
- Applying expertise & technology .
- Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Experience: Minimum 1-2 years.
Job Classification
Industry: Software ProductFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: EngineeringRole: Automation EngineerEmployement Type: Full timeContact Details:
Company: CradlepointLocation(s): Bengaluru
Keyskills: Telecom RCA 3G Performance management Networking Network operations Formulation Troubleshooting Forecasting Service quality
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We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...
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