Vice President, Head of Global F&A
- Genpact
- 10 to 14 Yrs
- Hyderabad
- 4 months ago
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Job Description
- Genpact is a global professional services and solutions firm that is committed to shaping the future. With a workforce of over 125,000 individuals spread across more than 30 countries, we are driven by curiosity, agility, and the goal of creating long-term value for our clients. Our purpose, the relentless pursuit of a world that works better for people, fuels our efforts to serve and transform leading enterprises, including Fortune Global 500 companies, using our extensive business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the role of Vice President, Head of Global F&A Operations. As the Head of Global F&A, you will play a key leadership role in overseeing the strategic planning and execution of S2P, S2C, and R2R operations for a significant client, ensuring that all Genpact Delivery centers meet the needs of both customers and the organization. In this position, you will provide leadership and management to Genpact staff aligned with the client's sourcing operations, contributing actively to overall operational targets and daily business decisions. Your responsibilities will include customer management, Operational Excellence, Transformation and Technology embedment, people management, quality management, workplace planning, mentoring, development, and training. **Responsibilities:** - Collaborate with clients" senior stakeholders and Genpact service lines to develop and execute global S2P, S2C, and R2R strategy and operational plans. - Lead global operations to achieve/exceed P&L targets. - Drive digitalization strategy by leveraging cutting-edge technologies such as Artificial Intelligence (AI), Gen AI, Agentic AI, and blockchain to enhance operational delivery and customer experience. - Act as a senior escalation point for resolving customer and internal issues while identifying key risks and implementing mitigation plans. - Foster continuous improvement within operational processes, seeking opportunities to enhance the current cost base. - Maintain and enhance customer relations with a focus on improving NPS (Net Promoter Score). - Work with clients to understand key requirements and translate them into effective delivery plans. - Identify transformation and productivity opportunities in collaboration with the retained team and the Delivery Centres. - Monitor savings targets, timely deliveries, and agreed sourcing projects. - Collaborate with internal Genpact teams to increase knowledge and expertise delivered to the client. **Qualifications:** **Minimum qualifications:** - Master's degree in commerce, Business, Engineering, Economics, or a related subject from a reputed University. - Subject matter expertise in F&A Operations with the ability to coach and mentor team members. - Strong negotiation, interpersonal, verbal, and written communication skills. - Working knowledge of the lean six sigma framework for driving continuous performance improvement. - Commercially savvy with a focus on providing win-win solutions. - Experience in leading profitable accounts and managing business effectively. - Ability to lead a large team across multiple locations and encourage cultural diversity. - Proven listening and customer service skills. - Strong influencing, creative thinking, and innovative mindset. - Effective mentoring and relationship-building skills. **Preferred Qualifications:** - MBA / CA or equivalent degree. - Knowledge of various digital technologies used for F&A operations. Join us in our mission to shape a better future and make a lasting impact on the world. Apply now for the Vice President, Head of Global F&A Operations role at Genpact. Job Title: Vice President Primary Location: India-Hyderabad Education Level: Bachelor's / Graduation / Equivalent Job Posting Date: Feb 26, 2025, 3:09:31 AM Unposting Date: Ongoing Master Skills List: Operations Job Category: Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Vice President, Head of Global F&AContact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: S2P Data Technology Artificial Intelligence Blockchain Lean Six Sigma Negotiation Interpersonal skills Verbal communication Written communication Customer service Mentoring Relationship building Leadership Innovation AI
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