Job Description:-
1. Provide first-level support for end-user desktops, laptops, printers, and mobile devices.
2. Assist users with login issues, password resets, and system access.
3.Respond to service requests and incidents via ticketing systems (e.g., Zoho Service Desk Plus, Service Now, Jira, Fresh service).
4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc.
5. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software.
6. Troubleshoot basic LAN/WAN issues, Wi-Fi connectivity problems, and VPN access
7. Coordinate with the network team for advanced troubleshooting and resolution
8. Generate reports on recurring issues, system performance, and support trends.
9. Assist users with login issues, password resets, and system access.
10. Maintain documentation for technical procedures, configurations, and knowledge base articles.
If Interested mail me on an**************i@pr********e.in

Keyskills: Technical Support End User Lan Wan Service Now Ticketing Desktop Support O365
Nasscom-McKinsey placed our client at the upper end of the value chain in software outsourcing. Could it be why over 90 offshore projects have been placed with us since our inception in 1987, ensuring a technical and functional edge, as well as faster time-to-market for our client's products. A larg...