Hcltech Nagpur Hiring For Customer Service Representative @ HCLTech

Job Description

Role & responsibilities

B.Tech, M.Tech, BCA, MCA and BE not eligible

Job Description - Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

Work Experience & Qualification criteria:

Excellent communication skills - both verbal and written - with a professional telephone etiquette

Helpful, empathetic, and enthusiastic about customer service

Experienced in US Inbound calling

Job Description

Answer all inbound queries as per call flow procedure.

Adherence to process to ensure high quality and customer service.

Follow escalation procedures for issues uncontrollable at agent level First call resolution.

Break schedule adherence.

Involvement in motivational activities, implementing feedback given during monitoring sessions.

Updating various logs like escalation log, complaint tracker etc.

Ensuring data security - proprietary data of customers

Preferred candidate: Comfortable in night shifts.

Contact Person- Urmika Shah Mehta

Email Address- Ur************t@hc****h.com

work location : HCLTech Plot no.5, Sector 12, MIHAN SEZ, Nagpur, Telhara, Maharashtra 441108

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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