Walk-in Drive For Servicedesk Engineer At Osi Digital Hyderabad
- OSI Digital
- 3 - 8 years
- Hyderabad
- 4 months ago
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Job Description
ServiceDesk Engineer Job Description:
Location : Hyderabad, INDIA.
Job Title : ServiceDesk Engineer
Experience : 3 to 8 Years
Only Male Candidates
OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on User experience.This position will have an opportunity to grow to next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience and skillset.
Responsibilities:
- Being part of the team to address Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment.
- Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, RDP, TeamViewer, MS Teams, and other tools.
- Create/ update end user guides, ServiceDesk KBs, and SOPs.
- Making recommendations to optimize IT performance and to prevent future problems.
- Generate status reports/consolidated IM reports to the ServiceDesk Manager
Required Skills:
- Excellent verbal and written communication skills with email etiquette and customer service skills.
- Only Male Candidates
- 3+ years of experience in handling end user calls, Incidents/service requests, application Break/ fix.
- Experience on VDI, AD, O365, VPN, OneDrive, User device management & authentication issues.
- Working experience on latest RDP tools (TV, LogMeIn, Bomgar) Ticketing tools (ITSM, SNOW, JIRA)
- Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures.
- Ability to notify and escalate the issues based on the Severity
We are not looking for someone who is:
- Never worked with international customers and technical support.
- Never worked on end user computing issues, onboarding & offboarding on Active Directory.
- Not flexible for 24x7 rotational shifts and not ready to work from office.
- Resource hasnt extended the support when the team member is on vacation.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Walk-insContact Details:
Company: OSI DigitalLocation(s): Hyderabad
Keyskills: o365 Service Desk End User Support ITIL Active Directory It service desk engineer IT Service Desk Technical Helpdesk office 365
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OSI DIGITAL PRIVATE LIMITED OSI Digital, Inc., (formerly OSI Consulting, Inc.) provides purpose-built business and technology solutions that optimize performance to enable data-driven outcomes for our customers. OSI accelerates digital transformation by offering integrated solutions that capture...
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