Operations Manager - Service Delivery
- Wyzmindz Solutions
- 4 - 5 years
- Bengaluru
- 4 months ago
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Job Description
Job Title: Operations Manager - Service Delivery
Location: Bengaluru, KA.
Department: Service Delivery
Reports to: Director of Operations
Job Summary
The Operations Manager for Service Delivery is responsible for overseeing the day-to-day operations to ensure that services are delivered efficiently on time, and within agreed service levels. This role involves managing teams, coordinating cross-functional processes, and optimizing resources to enhance customer satisfaction and business performance. The Operations Manager will drive continuous improvement in processes, implement strategic initiatives, and ensure compliance with company policies and industry standards.
Key Responsibilities
Manage Service Delivery Operations: Ensure that service delivery meets agreed performance standards, including quality, timeliness, and cost-effectiveness.
Team Leadership: Lead and motivate service delivery teams to ensure high performance, setting objectives, providing coaching, and ensuring a collaborative work environment.
Resource Management: Allocate resources effectively, balancing capacity with demand to meet service commitments.
Process Optimization: Identify areas for operational improvement and implement solutions to increase efficiency and reduce operational costs.
Stakeholder Communication: Collaborate with clients, internal teams, and vendors to manage expectations, address issues, and ensure smooth delivery of services.
Monitor KPIs and Metrics: Track and analyse operational metrics, such as service levels, turnaround times, and customer satisfaction, adjusting as necessary.
Budget Management: Develop and manage operational budgets, ensuring efficient use of resources and cost control.
Risk Management: Identify potential risks in service delivery and implement mitigation strategies to ensure continuity and high-quality services.
Compliance and Quality Control: Ensure that operations comply with company policies, industry regulations, and quality standards.
Continuous Improvement: Lead initiatives to improve service delivery processes and foster a culture of innovation and excellence.
Qualifications
Education: Any BE graduate, bachelors degree in business administration, Operations Management, or a related field.
Experience:
- 5+ years of experience in operations or service delivery management, preferably in a customer-focused environment.
- Proven leadership experience with a track record of managing and developing teams.
Skills:
- Strong leadership and organizational skills.
- Good problem-solving abilities.
- Ability to communicate effectively with clients and staff.
Additional Requirements
- Ability to work flexible hours and travel to client location.
- Experience in the Manufacturing service delivery space is an added advantage.
- Knowledge & experience in working and implementation on any BI Platform would be an added advantage.
BUSINESS LOCATION/INTERVIEW VENUE
WyzMindz Solutions Private Limited
Address AROHANA, 19/3, 3rd Floor, Srinivasa Industrial Estate Behind RMS International School & PU college, Kanakapura Rd, Konanakunte, Bengaluru, Karnataka 560062
Landmark - Near Yelachenahalli Metro Station, Kanakapura road
Metro Pillar No: 127
Google Map - https://goo.gl/maps/mNN9R37hG4UsP4rN8
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: Wyzmindz SolutionsLocation(s): Bengaluru
Keyskills: Client Management Team Handling Communication Skills
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