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Non-SAP Service Delivery Manager @ Capgemini

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 Non-SAP Service Delivery Manager

Job Description

 Job TitleNon-SAP Service Delivery Manager   Location:  Mumbai / Bangalore
 Experience Required:  914 years Only About Company  Your Role The Service Delivery Manager will be responsible for overseeing end-to-end delivery of services across diverse, multi-skilled, and geographically distributed teams. This role demands strong leadership, financial acumen, customer-centricity, and the ability to drive transformation and innovation across engagements.
  • Lead multi-skilled, multi-location teams and ensure high-quality service delivery.
  • Manage financials including budgeting, P&L, and margin improvement.
  • Drive customer satisfaction, innovation, and transformation initiatives.
  • Collaborate cross-functionally and engage with C-level stakeholders.
  • Lead automation, productivity improvement, and operational excellence.
  • Oversee project planning, risk management, and Agile-based execution.
  • Ensure accurate reporting, stakeholder communication, and governance.
  • Mentor teams and foster a collaborative, high-performance culture.
    •  Your Profile 
  • Strong leadership, communication, and problem-solving abilities.
  • Experience in sales enablement and transformation programs.
  • Techno-functional expertise in SAP, ERP, Oracle, or custom software.
  • Proficiency in MS Office, MS Project, JIRA, and ServiceNow.
  • Familiarity with Agile/Scrum methodologies and KPI-driven delivery.
  • Strong leadership, communication, and problem-solving abilities.
  • Experience in sales enablement and transformation programs.
  • Techno-functional expertise in SAP, ERP, Oracle, or custom software.
  • Proficiency in MS Office, MS Project, JIRA, and ServiceNow.
  • Familiarity with Agile/Scrum methodologies and KPI-driven delivery.
    •  What Youll Love About Working Here 
  • You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
    • Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Service Delivery
    Role: Service Delivery Manager
    Employement Type: Full time

    Contact Details:

    Company: Capgemini
    Location(s): Mumbai

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    Keyskills:   jira erp sap oracle ms project tds import excise gst auditing accounting sales pmp service delivery operational excellence export project management vat indirect taxation servicenow service tax sales tax scrum income tax agile taxation dgft

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