Channel Partner Management Analyst
- BMC Software
- 7 - 8 years
- Pune
- 4 months ago
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Job Description
Staff Specialist Partner Operations Analyst will be responsible for providing remote partner support for the Americas Partner Account Managers. Support a variety of channel partners including distributors & value-added resellers (VARs) & coordinate product and sales enablement for channel partners sales force. Review certification/badging with partners.
The objectives for this role will be to ensure high quality service delivery, improve transaction velocity, and drive automation and optimization in day-to-day work along with increased coverage of our partner community.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
Interacts with BMC Channel Sales, BMC sales and BMC VAR partners to help drive net new channel opportunities. Assists BMC Sales Team in the sales process with the below responsibilities:
Channel Partner Support:
Assist BMC Partner Managers with agreement reseller signup /renewals
Enter BMC reseller agreement request details into internal systems (SFDC, ACR) for approval
Obtain contract countersignatures from appropriate teams
Support partners on access to the various BMC sites, login issues, login access, etc. and training partners on BMC site layout and usage
Channel Sales Support
Review Partner Deal Registration leads in BMCs PRM (partner hub) system
Drive revenue and close opportunities by providing operational support in conjunction with indirect sales channel partners.
Partner Onboarding and Enablement
New Partner Onboarding Plan development and execution along with Channel Managers
Managing Certification / badging for partners
Follow-up on Partner Enablement plan execution
Reporting and System Updates
Follow-up on Partner reports submissions, like Forecast report, Partner Enablement tracker report, etc. and meeting deadlines, as per the geo requirements
Deliver actionable insights through data analysis and executive-level reporting.
Update SFDC, for any required updates
Relationship Management
Act as the key operational interface between internal teams (sales, marketing, finance, legal, product) and the partner ecosystem including:
o VAR Partners
o BMC Partner Managers
o BMC Channel Operations
o Order management etc.
Strategic & Operational Oversight
Lead process improvements and automation initiatives to enhance scalability and efficiency.
Ensure adherence to partner policies, SLAs, and compliance requirements.
Align partner operations with broader organizational goals and strategic initiatives.
Lead tooling enhancements and automation to streamline operations.
To ensure youre set up for success, you will bring the following skillset & experience:
7-8 years of experience in channel partner management, preferably in the IT products or SaaS industry is a MUST.
Experience in managing a team of individuals would be an added advantage.
A self-starter with a strong sense of ownership and accountability. The candidate should be ready to own the assigned region end-to-end, proactively support partner managers, and does what it takes to drive results. Should be agile, proactive, a team player, and someone who takes initiative to lead, support others, and create joint success stories. A doer with a strong drive to succeed and grow within the organization.
Excellent fluency in English language, both written and verbal communications.
Ability to independently and effectively multitask in a dynamic matrix environment and participate, contribute, and in some cases, lead multiple efforts with stakeholders across the globe.
Use of automation in channel operations or AI tools in channel Operations will be a huge added advantage.
Job Classification
Industry: Software ProductFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Regional Sales Manager (B2C)Employement Type: Full timeContact Details:
Company: BMC SoftwareLocation(s): Pune+ View Contact
Keyskills: ai solutions artificial intelligence sales channel partner management f# operational support channel sales sales process partner management matrix english language marketing channel partners relationship management service delivery onboarding agile
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