BMC Helix ITSM Professional @ BMC Software

GSD (Global Services Delivery)is a global delivery organization responsible for delivering BMC solutions to our customer worldwide.

Key Responsibilities/Duties

• Provide L2/L3 operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs.
• Maintain BMC Product platform availability as per agreed availability commitment
• Develop new customizations, integrations and reports
• Troubleshoot BMC Application, customizations, integration issues.
• Follow the ITIL standard best processes.
• Recommend & plan upgrades/patches and roll out of new features
• Drive adoption of the BMC solution across Customer environments
• Work closely with Service Owners to review service delivery quality with focus on continuous improvement
• Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of ITSM Remedy Application

Requirements:

• Candidate must possess a Bachelors Degree (BE, B.tech, BCA, MCA)
• Should have 5-15 years IT experience
• Location-Mumbai/Navi-Mumbai
• Extensive experience in the implementation, administration and configuration of BMC Remedy ITSM Applications, Integrations, Customizations

• Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
• Good knowledge of Cloud Technologies, networking and database concepts
• Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
• Effective communication skills in English & German (verbal and written).
• Willing to work in shifts, weekend and on-call support will be required.