Group Manager
- HCL Technologies
- 5 to 9 Yrs
- Maharashtra
- 5 months ago
- Email to a friend
- Report this job
Job Description
- The Tower Lead for Support & Operations is a pivotal role responsible for ensuring efficient service delivery and timely resolution of escalations within the Data domain. You will play a crucial part in upholding accountability to meet service level agreements (SLAs), implementing organizational initiatives, and driving customer satisfaction. Your key responsibilities will include: - Generating Tower-level revenue through effective management and optimization of SDWAN and Wireless WLAN (Cisco) solutions. - Managing escalations and crises by ensuring timely closure of all responsibilities and tasks in accordance with agreed SLA norms, maintaining operational efficiency. - Overseeing operational hygiene by validating reports and ensuring service delivery aligns with the agreed Statement of Work (SOW), thereby enhancing service quality. - Fostering positive customer satisfaction by developing and implementing new initiatives and frameworks aimed at improving service delivery and client experience. - Implementing the Profit Improvement Plan (PIP) by leveraging automation and self-driven initiatives to enhance operational efficiency and cost-effectiveness. The ideal candidate should possess the following skills: - Proficiency in Data SDWAN and Wireless WLAN (Cisco) technologies. - Solid understanding of operational processes and service delivery frameworks. - Excellent problem-solving and crisis management skills. - Strong analytical abilities to validate reports and ensure compliance with SOW. - Competence in developing customer satisfaction improvement initiatives. Optional but valuable certifications for this role include Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA) Wireless, and ITIL Foundation. This position requires expertise in NGN-Network Data-Network Data. Auto req ID: hidden_mobileBR Kindly note that this is a single position role.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Group ManagerContact Details:
Company: HCL TechnologiesLocation(s): Maharashtra+ View Contact
Keyskills: Crisis Management ITIL Foundation ProblemSolving
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
HCL Technologies
HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software serv...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in