Senior Manager - Operations
- HCL Technologies
- 7 to 12 Yrs
- Noida, Gurugram
- 4 months ago
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Job Description
- As a Senior Manager - Operations in Noida, you will be responsible for end-to-end ownership of the account, ensuring process adherence and compliance, monitoring team performance, attendance, and driving passion for work excellence. Your role will involve formulating key result areas for team leaders and members, conducting regular appraisals and feedback sessions, managing performance and SLAs to enhance customer satisfaction, and coordinating staffing activities as per policies. You will be expected to effectively manage client relationships to sustain and expand existing business, thereby contributing to revenue generation. Additionally, you will oversee project budgets, schedules, and multiple onboarding projects to successful completion by coordinating operational tasks that support the proposed solution. Your qualifications should include a BCom degree, and the position available is for one candidate. A primary skill required for this role is not specified in the provided information. The auto req ID for this job is hidden_mobileBR, and familiarity with Domain Competencies (BSERV) in FAO-Receivables is considered a secondary skill level 3 requirement.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Manager - OperationsContact Details:
Company: HCL TechnologiesLocation(s): Noida, Gurugram+ View Contact
Keyskills: Compliance Team Performance Attendance Client Relationship Management Budget Management Project Management
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