Guest/ Customer Experience @ OYO

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Guest/ Customer Experience

OYO
1 - 6 years
Delhi, NCR
3 months ago
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Job Description

Key Responsibilities:

Deliver prompt, friendly, and efficient communication to guests via phone, email, and chat

Handle guest inquiries, special requests, and complaints with a customer-first mindset

Monitor upcoming guest arrivals and departures to ensure operational readiness

Coordinate with housekeeping, maintenance, and operations to resolve issues swiftly

Escalate urgent matters appropriately and ensure timely follow-ups

Support guests with check-in/out processes and property access

Maintain accurate records of all guest communications and resolutions

Contribute to internal knowledge bases and process improvements

Achieve performance metrics such as CSAT (Customer Satisfaction Score) and response times

Preferred candidate profile

2+ years in customer support, hospitality, or a related role.

Excellent verbal and written English communication skills

Ability to multitask and remain calm under pressure

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Guest Services
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Delhi, NCR

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Keyskills: Customer Experience International Process US Process Blended Process Australian Process International BPO UK Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Guest/ Customer Experience @ OYO

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